Privacy Policy

1. Introduction

This Privacy Policy explains how HomeStartGuide collects, uses, stores, and protects personal information when you visit our website, submit an enquiry, or contact us about buyer support, property viewing assistance, negotiation support, auction buyer guidance, or AML preparation support.

2. Information We May Collect

We may collect the following information when you contact us:

• Your name
• Your email address
• Your phone number
• Your enquiry topic
• Your message and property-related enquiry details

3. How We Use Your Information

We use your information to:

• Respond to your enquiry
• Provide buyer support information
• Arrange viewing support or strategy calls
• Understand your property-related request
• Keep basic records of enquiries and communications

4. Sharing Your Information

We do not sell your personal information. We may share information only where necessary with trusted service providers, such as website hosting, email, form processing, booking, payment, or professional service providers.

5. Form Processing

Our website forms may use a third-party form processing service to send enquiries to us by email. When you submit a form, the details you provide may be processed by that service for the purpose of delivering your enquiry.

6. How Long We Keep Information

We keep enquiry and communication records only for as long as reasonably necessary for business, service, accounting, legal, or administrative purposes.

7. Your Rights

You may have rights to access, correct, delete, restrict, or object to the use of your personal information, depending on the circumstances.

8. Contact Us

For privacy questions, please contact us at info@homestartguide.com.

You can also contact us through our contact page.