Terms & Conditions

1. Introduction

These Terms & Conditions explain how you may use the HomeStartGuide website and how our buyer support services are presented. By using this website or submitting an enquiry, you agree to use the website responsibly and in accordance with these terms.

HomeStartGuide provides non-regulated buyer representation, property viewing assistance, negotiation support, auction buyer guidance, and AML pre-screening preparation.

2. About HomeStartGuide

HomeStartGuide supports first-time buyers and auction buyers before they view, offer, bid, or commit to a property decision. Our services are designed to provide practical buyer support, visible red flag awareness, negotiation preparation, and general property-buying guidance.

3. Our Services

Our services may include:

• Property viewing companion support
• Buyer preparation before viewings
• Visible property red flag awareness
• Estate agent negotiation preparation
• Auction buyer risk guidance
• Proof of funds and AML preparation support
• General buyer education and practical support

The exact support provided may depend on the buyer’s situation, the property, location, availability, and the agreed service arrangement.

4. £500 Viewing Companion Package

The £500 Viewing Companion Package is presented as a one-off buyer support service. It is intended to help buyers approach a viewing or property decision with more practical awareness and preparation.

The package may include viewing support, questions to ask, visible red flag awareness, negotiation preparation, and buyer risk guidance. It does not include formal surveys, legal advice, regulated mortgage advice, or financial advice.

5. No Regulated Advice

HomeStartGuide does not provide regulated mortgage advice, financial advice, legal advice, conveyancing services, formal building surveys, structural reports, or RICS-level inspections.

Where regulated advice or formal professional work is required, you should consult qualified third-party professionals such as mortgage advisers, solicitors, conveyancers, surveyors, or other regulated specialists.

6. Website Information

The information on this website is provided for general information and buyer education only. While we aim to keep the website accurate and useful, we do not guarantee that all information will always be complete, current, or suitable for every buyer’s individual circumstances.

7. User Responsibility

You remain responsible for your own property decisions, including whether to view, offer, bid, proceed, withdraw, pay a deposit, instruct professionals, or complete a purchase.

You should carry out your own checks and obtain appropriate professional advice before making legally or financially binding decisions.

8. Bookings, Payments, And Availability

Any booking, viewing support, consultation, or paid service is subject to availability and confirmation. Where payment links or booking systems are used, additional payment provider or booking platform terms may apply.

Service dates, times, locations, and scope should be confirmed before any paid support is considered final.

9. Cancellations And Changes

Cancellation, rescheduling, or refund arrangements should be confirmed at the time of booking or payment. HomeStartGuide may need to reschedule or refuse a service where the request is not practical, safe, available, or suitable.

10. Third-Party Services

This website may refer to or use third-party services such as hosting, forms, payment links, booking systems, email, maps, or professional service providers. We are not responsible for the content, availability, terms, or policies of third-party websites or platforms.

11. Limitation Of Liability

To the fullest extent permitted by law, HomeStartGuide is not responsible for losses arising from decisions made solely based on website content or general guidance. Our support is intended to assist buyer awareness and preparation, not to replace formal professional advice.

12. Changes To These Terms

We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

For questions about these Terms & Conditions, please contact us at info@homestartguide.com.

You can also contact us through our contact page.